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RSS BotMB to Hacker NewsEnglish · 3 days ago

New Orleans is using AI to triage 911 calls in case of backlog

consumerrights.wiki

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New Orleans is using AI to triage 911 calls in case of backlog

consumerrights.wiki

RSS BotMB to Hacker NewsEnglish · 3 days ago
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User:Louis/New Orleans AI 911 call triage
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An automated agent answers some 911 calls in Orleans Parish before a human does, and callers are not explicitly told they are speaking to an AI system.

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  • Canaconda@lemmy.ca
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    2 days ago

    This is not a good idea. I am familar with EMS dispatch and you basically need to be able to do data entry while also being a hostage negotiator.

    Flock misreads womans license plate TWICE, resulting in police pulling her over guns drawn BOTH TIMES

    Woman falsely accused by flock and cops don’t even bother to manually review footage for positive ID

    Man Falsely Convicted As Sex Offender, 18Months in Jail, Because His Username Similar To Real Criminal’s

    Now arguably AI would have noticed the difference between “_” and “__” in the last story. But both instances police failed manually verify.

    AI will solve the backlog but it will severely undermine EMS effectiveness on the field.

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