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RSS BotBM to Hacker NewsEnglish · 8 hours ago

Call Center Jobs Are Declining, but 14,000 Calls Show Humans Still Outperform AI

boldagents.co

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Call Center Jobs Are Declining, but 14,000 Calls Show Humans Still Outperform AI

boldagents.co

RSS BotBM to Hacker NewsEnglish · 8 hours ago
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New research from Bold Agent Kit finds that human receptionists delivered approximately four times stronger inbound intake conversion performance, despite AI answering more calls.

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