Ha, while they have points in saying:

To make an airline booking, an AI agent requires access to a customer’s personal information, including credentials like payment information. United has a problem with that, saying that “sharing account credentials with personal, third-party, AI assistants can expose sensitive information, and actions taken by these tools may result in unintended purchases, account changes, or use of MileagePlus miles.”

Whay they really don’t want is people finding and using llm’s to bypass all the BS hoops United and others have put in place to keep their business model afloat (i.e. financial product companies with airline departments). Forcing humans into the loop means you can use cognitive biases against them.

Also since when did United actually act in anything other then thier fiduciary required (minimum) behavior when it comes to federal rules and policies, except when it comes to asking for a bailout?