• WhyJiffie@sh.itjust.works
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    15 hours ago

    It’s fair for them to flash the original software as part of any diagnostic or service process

    only fair if it does not come with any data loss. so basically not actually fair

    • itslilith@lemmy.blahaj.zone
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      13 hours ago

      Backups are, first and foremost, your responsibility. It’s unfortunately not realistic to expect someone to diagnose whether an issue is software-related or a hardware failure on any obscure DIY OS you might have installed. But as long as it’s possible to flash back the original firmware, warranty should still apply

    • just_another_person@lemmy.world
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      14 hours ago

      Software can easily harm the actual device, so locking it to prevent that from happening in a warranty situation doesn’t seem super off-base to me.

      • Zak@lemmy.worldOP
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        8 hours ago

        So can installing a faulty third-party cooling fan, but in the USA, the law requires the warranty provider to prove the fault was caused by improper maintenance or defects in third-party components.