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A little long winded at the end, but a good read. The amount that I feel “on my own” is insane.
And it’s not even the gig economy. Nobody has any agency to do anything. I was trying to buy a frozen turkey at Target on sale after Thanksgiving. The tag fell off at some point. They told me that they couldn’t sell it to me because they had no way to weigh it. It took three people looking at the shrink wrap for a bar code (which never has the price since they’re individually weighed).
It was going to be like a $8 turkey, but none of them had the authority to just make that happen. Target would apparently rather have a checkout line grind to a halt than let a few dollars go as a weight is estimated.
Funny. I went to Walmart a month or so ago and picked up a crown of broccoli, but it didn’t have a tag. The self checkout attendant just estimated the cost (which was slightly cheaper than the actual price) and added a custom entry. It wasn’t a product sold by weight, but still.
Honestly, that has been an issue in retail for a long time. Nobody who would figure that stuff out would find a better job.
Anyone reading this should know that you do have options beyond the tech company’s support line. A good support line helps resolve small disputes without the intervention of the law. It’s a win win for everyone because getting lawyers involved is never fun, but it is an option.
As soon as I was pulled over with my child in the car, I would absolutely lawyer up. You shouldn’t need to provide proof to support that the vehicle is suspended, but the support agent needs to provide proof to their boss on why they approved a refund. This ain’t your job, simply say “unbelievable, I’ll be in touch with a lawyer, have a nice day.”
My state has a phone number you can call. There you describe your legal issue and they attempt to locate a lawyer near you and get you in contact. I’ve used this service and won my case. My lawyer would only claim payment if they won the case, and all payment came from the opposing party, leaving me with a 0$ bill.
You can sue Turo, their customer support is not the final arbiter and in fact I would still recommend the original author of this post look into that. Because of the continued harassment from Turo and the “Host”, I guarantee at least one lawyer would love to take this case.
You are not defenseless, don’t let tech companies push you around.