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bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 2 days ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 2 days ago
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Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
  • Kaboom@reddthat.com
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    2 days ago

    That can be accomplished with basic if-else decision tree. You don’t need the massive resource sink that is AI

    • pinball_wizard@lemmy.zip
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      2 days ago

      Plus the halucination risk.

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