Calling white middle-aged women Karen ‘borders on racism’
www.thetimes.com
The term was pejorative, a tribunal heard as the judge dismissed a black support worker’s complaint of race and sex discrimination at a mental health charity
  • Cherry@piefed.socialEnglish
    41·
    23 days ago

    I think good customer service has been on the slide for a whilst. And marketing/influence behaviour keeps promising you’ll get more.

    When that does not match people get miffed. If you try and voice that it gets censored by using the word Karen. People should be allowed to complain for bad service and practices.

    The problem is companies have made it harder to complain and use their employees as a shield and then have the audacity to stick up signs or make little voice recordings - don’t abuse staff.

    I am not condoning abusing staff here. I am pointing out that companies have scrimped on staff, service and don’t empower staff to resolve issues. Then society has shut any last route of complaint down.

    • 0_o7@lemmy.dbzer0.comEnglish
      2·
      22 days ago

      Making someone’s minimum paid job worse by acting entitled to a 5 star service is not decline of the customer service. Treating people with respect is a two way street.

      What are you on about companies using employees as shield and not resolving issues. They often always side with the customer and that’s why a karen looks for a manager and the magical corporate number. The only thing companies have scrimped on are paying livable wages while expecting employees to go above and beyond or lose their jobs.

      • Cherry@piefed.socialEnglish
        1·
        22 days ago

        Of course companies have made it harder on service staff. Esp cust service. They are often NOT enabled to do anything other than repeat the issue back and apologise. My beef is not with them.

        My beef is with companies making it harder to get in contact. Making the process of a getting a resolution long winded and obtuse. Putting people on a phone line/chat with little authorisation to resolve something.

        There has absolutely been a rise of this.

  • ssɐqɯnᗡ@quokk.auEnglish
    3·
    23 days ago

    Some lady called me a Karen because I pulled into the Macca’s parkingmlot shitty they forgot my drink, she yelled out “Calm down Karen” soninyelled " Get fucked cunt". I’m not a Karen, I’m an asshole.