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RSS BotMB to Hacker NewsEnglish · 1 day ago

That Dropped Call with Customer Service? It Was on Purpose

www.theatlantic.com

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That Dropped Call with Customer Service? It Was on Purpose

www.theatlantic.com

RSS BotMB to Hacker NewsEnglish · 1 day ago
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That Dropped Call With Customer Service? It Was on Purpose.
www.theatlantic.com
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Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

Comments

  • scrion@lemmy.world
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    22 hours ago

    Given that you quoted from the last paper, there was a response from Maier et al. to that paper explicitly, correcting for publication bias and finding no effect when “nudging”:

    https://pmc.ncbi.nlm.nih.gov/articles/PMC9351501/

    • jet@hackertalks.com
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      21 hours ago

      Maier’s letter to the editor is not peer reviewed; it counts as opinion, the original authors have not retracted their paper - so the matter is at best “divided”

      • scrion@lemmy.world
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        13 hours ago

        The original paper might have other issues, e. g. https://statmodeling.stat.columbia.edu/2022/01/07/pnas-gigo-qrp-wtf-approaching-the-platonic-ideal-of-junk-science/

        But I’m not here to discuss effect size or quality of sources, I think it is much more important to understand that there is no good proof that nudging enables people to make good, lasting changes, while at the same time offering policymakers an easy and cheap way out of applying uncontested, proven methods that would be a lot more beneficial.

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