they call it something else. I worked in programming a customer support system, the motive for putting so many fucking barriers before you reach a person is so that you can fix your own issue without costing them resources.
On the other end, there are goals that each case and etc has, which may include calls. If you call them and fuck it up, the case milestones stay positive, instead of not calling on time and getting the goal fucked.
Let’s be honest, that’s what they say, but it’s a half truth. The other half is that solving your problem even when it’s 100% their fuckup still costs them money, so they want you to jump through hoops of fire to get what you fairly deserve.
It’s just another b.s. form of gouging the customer.
they call it something else. I worked in programming a customer support system, the motive for putting so many fucking barriers before you reach a person is so that you can fix your own issue without costing them resources.
On the other end, there are goals that each case and etc has, which may include calls. If you call them and fuck it up, the case milestones stay positive, instead of not calling on time and getting the goal fucked.
Let’s be honest, that’s what they say, but it’s a half truth. The other half is that solving your problem even when it’s 100% their fuckup still costs them money, so they want you to jump through hoops of fire to get what you fairly deserve.
It’s just another b.s. form of gouging the customer.