The point isn’t to make it easy to register warranty for a product. The point isn’t to make it easy to talk with customer service. The point isn’t to make it easy to communicate with the company. The point isn’t to make it easy to obtain service or replacement parts.

The point is to “technically”, and therefore legally, offer those things and minimize the cost of offering those things.

All of these things are working precisely as intended. The company is not optimizing for customer experience or product quality, they’re optimizing for profit.

Top HN comment

Since I work on built-in AI as my day job in the Chrome team at Google,

Cunt