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other techies I’ve worked with had humanities degrees
My sister, who’s been an occupational therapist, personal assistant and on other ‘soft’ jobs recently got hired as a helpdesk employee just for that reason. Apparently it’s easier to teach a humanist to reset M365 passwords and do simple troubleshooting than teach a techie on how to deal with humans (which is a major part of being an on-call support for anything).
My sister, who’s been an occupational therapist, personal assistant and on other ‘soft’ jobs recently got hired as a helpdesk employee just for that reason. Apparently it’s easier to teach a humanist to reset M365 passwords and do simple troubleshooting than teach a techie on how to deal with humans (which is a major part of being an on-call support for anything).
She talks to the customers so the engineers don’t have to.
She has people skills. She is good at dealing with people.