TL;DR: You want to work directly with IT and security teams at some of the world’s fastest growing companies, helping them implement, optimize, and expand AccessOwl. You enjoy solving technical problems, guiding integrations, and shaping how a startup delivers value after the deal closes. 🦉 Who we are AccessOwl is building the first AI native Access Governance Suite. We make it radically easier for IT and security teams to manage SaaS access, stay compliant, and eliminate shadow IT, without the overhead of traditional identity systems. We founded AccessOwl out of frustration with manual onboarding, offboarding, and compliance workflows that slow companies down. By combining automation with agentic AI, we are redefining how modern IT admins govern SaaS. We are a profitable, Y Combinator backed startup working with companies like Harvey AI, Monarch, and Motion. Our team is customer centric, pragmatic, and ambitious. 🏗️ Your responsibilities Own post sale relationships, serving as the primary technical and strategic partner Guide customers through onboarding, implementation, and deeper technical adoption of AccessOwl’s platform Translate customer requirements into configurations, integrations, and recommended architectures Troubleshoot and resolve issues in collaboration with engineering and product Proactively monitor account health, mitigate risk, and identify opportunities to broaden usage Advocate for customers internally, providing structured feedback that shapes the roadmap 🎯 That’s you 3+ years of experience in IT administration, IT helpdesk - MSP experience is a plus - as well as experience in a customer facing position (i.e. Genius Bar or similar) Solid understanding of IT, identity, and SaaS ecosystems such as Google Workspace, Okta, Microsoft Entra, SSO, SCIM, or adjacent tooling Nice to have: First hand experience with SOC 2 or ISO27001 requirements around access controls Excellent communicator who can engage confidently with CTOs, IT admins, InfoSec teams, or non technical stakeholders like HR and operations Hands on problem solver who enjoys digging into technical challenges instead of routing tickets elsewhere Builder mindset and comfortable using automation tools like Zapier or n8n to remove repetitive work Thrives in a startup environment with evolving processes and wants to shape, not just follow 🙅 You may not be a good fit if… You prefer working behind the scenes. This is a high touch, customer facing role. You only want to do strategic check ins but avoid hands on problem solving You expect rigid SOPs and predefined playbooks instead of helping create them 🔥 What we offer Remote first in North America with flexible working hours Yearly international team retreats to collaborate and celebrate wins such as Madeira (Portugal), Berlin (Germany), or San Francisco Opportunity to shape the account management function at an early stage, profitable startup ⚡ Why us We are building an entirely new category which is AI native Access Governance You will work closely with founders and a small, ambitious team that pushes you to grow fast We are backed by Y Combinator, profitable with strong traction We focus on impact, pragmatism, and building processes that actually work for customers, not busywork 📅 About the interview To apply, include three sentences on what personally got you interested in talking to us. Skip the generic stuff. We want to hear your real motivation.