I almost entirely agree with you. This should never have gotten to the point it did. If after the first time they said to provide an alternate payment I would say they wouldn’t even necessarily need to give any credit. The manager 100% should have taken over the call after at most an hour. My only issue with this was them knowing this was a problem and then saying to just try again. That’s when fault moved over to the airline. If the person didn’t have the money to pay for a 3rd flight that’s not their fault and the airline should handle that somehow.
I almost entirely agree with you. This should never have gotten to the point it did. If after the first time they said to provide an alternate payment I would say they wouldn’t even necessarily need to give any credit. The manager 100% should have taken over the call after at most an hour. My only issue with this was them knowing this was a problem and then saying to just try again. That’s when fault moved over to the airline. If the person didn’t have the money to pay for a 3rd flight that’s not their fault and the airline should handle that somehow.