Listen to yourself. Have a large team of trained staff on call. How much do you think that costs? No go on guess. Do some calculations. The people do not exist to fill the seats. The money does not exist to pay the non-existent people. This is an attempt to make an already shitty situation better.
I work in this industry and I read the article. I understand what they are doing. I hate AI but this seems reasonable.
Yeah it’s definitely better to not answer all those calls
How many operators to handle say 100 calls in 5 minutes? Now imagine the cost to staff a small 911 center to ensure your can handle those calls 24/7. The money doesn’t exist.
Butts in seats don’t exist right now either. As long as the fancy ivr allows the caller to reach a human with minimal effort, this seems like a scary sounding but neat assistant solution to a problem without a real solution.
Or fix the real problems: availability of guns, and lack of appropriate mental health care.
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That’s a nasty beat down by you.
Jfc the Republicans are doing so much more shit than they admit to. Imagine what they could be doing that makes what they say out loud ok to them.
Not defending whitmer but saying the GOP is better because they admit to some heinous shit is nonsense.
Sounds like a foreigner. Somebody call ICE.
will still be a pointy stick tho
So did I completely misread your comment? LOL