I’ve worked as a first responder for a number of years, our county like many have an emergency number, 911, and a non-emergency number, i.e. 123-456-7890. We actually carry cards with the nom emergency number on it with us in the truck to pass out if a call was less than an emergency for people in our county to put into their phones for future use.
We also are a smaller place and only ever have 2-3 dispatchers on at a time, so if the calls on the non-emergency line they got could be ‘auto-filled’ by the AI with the location, need, and everything and wasn’t tieing up a dispatcher that would be great. The main 911 number needs to ALWAYS be human answered. If the dispatcher makes the decision that it is non-emergent and transfers it over to the AI when they’re busy then great, but those first words you hear after you hit 911 needs to be human.
I’ve worked as a first responder for a number of years, our county like many have an emergency number, 911, and a non-emergency number, i.e. 123-456-7890. We actually carry cards with the nom emergency number on it with us in the truck to pass out if a call was less than an emergency for people in our county to put into their phones for future use. We also are a smaller place and only ever have 2-3 dispatchers on at a time, so if the calls on the non-emergency line they got could be ‘auto-filled’ by the AI with the location, need, and everything and wasn’t tieing up a dispatcher that would be great. The main 911 number needs to ALWAYS be human answered. If the dispatcher makes the decision that it is non-emergent and transfers it over to the AI when they’re busy then great, but those first words you hear after you hit 911 needs to be human.