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RSS BotMB to Hacker NewsEnglish · 1 day ago

That Dropped Call with Customer Service? It Was on Purpose

www.theatlantic.com

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That Dropped Call with Customer Service? It Was on Purpose

www.theatlantic.com

RSS BotMB to Hacker NewsEnglish · 1 day ago
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That Dropped Call With Customer Service? It Was on Purpose.
www.theatlantic.com
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Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

Comments

  • scrion@lemmy.world
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    23 hours ago

    The papers are listed at the bottom of the screenshot you posted, I agree it’s badly formatted so not immediately obvious / visible.

    However, I can provide sources later on, I actually still have to get back to another post to provide some papers, but it’ll be a while until I have the time to do that.

    • jet@hackertalks.com
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      23 hours ago

      ok, guess its these three papers

      • https://doi.org/10.1080/01973533.2017.1356304
      • https://doi.org/10.1177/1356389015590218
      • https://doi.org/10.1073/pnas.2107346118

      Our results show that choice architecture interventions overall promote behavior change with a small to medium effect size of Cohen’s d = 0.43 (95% CI [0.38, 0.48])

      So the meta-analysis says nudging works, but not to some massive degree.

      • scrion@lemmy.world
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        21 hours ago

        Given that you quoted from the last paper, there was a response from Maier et al. to that paper explicitly, correcting for publication bias and finding no effect when “nudging”:

        https://pmc.ncbi.nlm.nih.gov/articles/PMC9351501/

        • jet@hackertalks.com
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          20 hours ago

          Maier’s letter to the editor is not peer reviewed; it counts as opinion, the original authors have not retracted their paper - so the matter is at best “divided”

          • scrion@lemmy.world
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            13 hours ago

            The original paper might have other issues, e. g. https://statmodeling.stat.columbia.edu/2022/01/07/pnas-gigo-qrp-wtf-approaching-the-platonic-ideal-of-junk-science/

            But I’m not here to discuss effect size or quality of sources, I think it is much more important to understand that there is no good proof that nudging enables people to make good, lasting changes, while at the same time offering policymakers an easy and cheap way out of applying uncontested, proven methods that would be a lot more beneficial.

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