I want to start telling all these companies to leave me the f*** alone. I bought their product & I didn’t complain & I didn’t return it. Isn’t that good enough for them??
I want to start telling all these companies to leave me the f*** alone. I bought their product & I didn’t complain & I didn’t return it. Isn’t that good enough for them??
I worked for a subcontracting company that provided installation services for one of the big TV companies. Our compensation was dependent upon good ratings. They would always send a survey that rated the service from 1-5 stars. Then they would subtract the percentage of ones from the percentage of fives to calculate what they called a net promoter score (NPS). If the NPS fell below 70 in a market, our compensation would take like a 20% hit. If we didn’t get it back up, our contract would be at risk. I think NPS is a widely used performance metric in a lot of industries.