I briefly worked at a small phone repair shop that didn’t see much foot traffic or get many calls, but we also had a mandatory line to say when answering the phone. I don’t remember the line, but it was a little more than “thanks for calling X, how can I help you?”
Anyway, once I was very tired on shift and got a call, but totally butchered the line, messing it up immediately, then correcting myself with plenty of “uhm” and "sorry, I mean … " added. Eventually I realized there was no recovering, gave up and just stopped talking. After that there was a long silence, followed by the sound of someone laughing their ass off.
Turns out I was fortunate - it was my then-girlfriend calling, rather than a customer or manager or something. When she stopped laughing she said “do you want to try that again?”
They’ll pay for your license and training! I worked in the auto department, and we were licensed in personal lines. Technically, we can sell home, boat, pet, etc… It’s pretty decent. It’s your standard call center environment. Good benefits, decent pay, okay leave, and hours are pretty flexible due to hours of operation. There’s a strict word tree you follow and a series of resources. I worked at corporate, though. I never touched sales or claims. They paid more, but it seemed a lot more soul sucking, IMO. The most stressful thing was dealing with payments.
If you show a good history of customer service, they’ll probably hire you and pay for your license.
I’m not sure which department would require that specific license. Casualty was wrapped up pretty well in personal lines, but that’s for CA corporate. In customer service, we mostly helped people get insurance at car dealerships, helped people process payments, and answered questions. Sorry if this is the wrong state. That’s a big thing as well. CA license carries over well for a lot of states.
Oh well I’m not moving to California, was hoping they had work from home. Because I live Oklahoma and don’t think they have a call center here. Or I would have already worked there. I do have 20 plus years in customer service.
They did during the pandemic, and then they rolled it back. There were a LOT of cyber security issues. I think people should be able to work from home, but we were dealing with a bunch of personal data. If we fuck anything to the entire company and everyone who needs them is fucked.
I’m just bitter because they dont give an option to cancel policy online, they force you to dial a robot and sit on hold if you wanna attempt to cancel with them. so i said fuck that and just removed payment method and let it lapse. but instead they just renewed my policy anyway without asking me, and when there was no payment option they just sent me to fuckin collections! for services never rendered!
What the fuck, with insurance the customer has the right to cancel at any time. But to be fair all insurance makes in hard cancel. I have call if I want to remove automatic payments.
When I worked at Geico, we’d say, “Hi thank you for calling Geico, this is *******, your licensed professional. How can I help?”
One time the southern slipped out, and I just said, “Howd’y this is *****.”, and stopped talking.
I didn’t even realize it until my boss started laughing at me and played the recording.
I briefly worked at a small phone repair shop that didn’t see much foot traffic or get many calls, but we also had a mandatory line to say when answering the phone. I don’t remember the line, but it was a little more than “thanks for calling X, how can I help you?”
Anyway, once I was very tired on shift and got a call, but totally butchered the line, messing it up immediately, then correcting myself with plenty of “uhm” and "sorry, I mean … " added. Eventually I realized there was no recovering, gave up and just stopped talking. After that there was a long silence, followed by the sound of someone laughing their ass off.
Turns out I was fortunate - it was my then-girlfriend calling, rather than a customer or manager or something. When she stopped laughing she said “do you want to try that again?”
I am getting my P&c license, what’s it like to work for Geico? Was thinking of working there.
They’ll pay for your license and training! I worked in the auto department, and we were licensed in personal lines. Technically, we can sell home, boat, pet, etc… It’s pretty decent. It’s your standard call center environment. Good benefits, decent pay, okay leave, and hours are pretty flexible due to hours of operation. There’s a strict word tree you follow and a series of resources. I worked at corporate, though. I never touched sales or claims. They paid more, but it seemed a lot more soul sucking, IMO. The most stressful thing was dealing with payments.
If you show a good history of customer service, they’ll probably hire you and pay for your license.
I’m not sure which department would require that specific license. Casualty was wrapped up pretty well in personal lines, but that’s for CA corporate. In customer service, we mostly helped people get insurance at car dealerships, helped people process payments, and answered questions. Sorry if this is the wrong state. That’s a big thing as well. CA license carries over well for a lot of states.
Oh well I’m not moving to California, was hoping they had work from home. Because I live Oklahoma and don’t think they have a call center here. Or I would have already worked there. I do have 20 plus years in customer service.
They did during the pandemic, and then they rolled it back. There were a LOT of cyber security issues. I think people should be able to work from home, but we were dealing with a bunch of personal data. If we fuck anything to the entire company and everyone who needs them is fucked.
Very wholesome use of Lemmy, have an up-thing-mark-vote.
Take it back
No! And I updooted this one too, for good measure.
you get paid to fuck people, what’s not to like
They that bad? Can you give more details? I don’t know anyone who gotten insurance through them
I’m just bitter because they dont give an option to cancel policy online, they force you to dial a robot and sit on hold if you wanna attempt to cancel with them. so i said fuck that and just removed payment method and let it lapse. but instead they just renewed my policy anyway without asking me, and when there was no payment option they just sent me to fuckin collections! for services never rendered!
What the fuck, with insurance the customer has the right to cancel at any time. But to be fair all insurance makes in hard cancel. I have call if I want to remove automatic payments.