I knew I made the right decision when I picked tutanota over proton.
Proton is shifting as mainstream company. AI craps, false misleading advertising.
Welp, it’s time to move the entirety of all of my accounts to another email provider. Again. Ugh.
Again.
If you own your own domain name, this process is easier. Your email address can stay the same, even when moving to different email services.
Ditto. But I am taking my time. I am on the free tier; I cost him money. I’ll move off eventually probably to Tutanota unless something better shows up
Okay but are any AI chatbots really open source? Isn’t half the headache with LLMs the fact that there comes a point where it’s basically impossible for even the authors to decode the tangled madness of their machine learning?
Yes, several are fully open source. I like Mistral
Yeah but you don’t open source the LLM, you open source the training code and the weights and the specs/architecture
what do you think an LLM is? once you’ve opened the weights, IMO it’s pretty open. Once they open the training data, that’s pretty damn open. What do you want a gitian reproducible build?
There’s some good discussion about the security in the comments, so I’m just going to say that Lumo’s Android app required the Play Store and GPlay Services. I uninstalled.
It’s also quite censored. I gave Proton’s cute chatbot a chance, but I’m not impressed.
I’m not impressed by Proton at all tbh. There are plenty of reasons to dislike them. Here is a nice article about it:
https://マリウス.com/i-do-not-recommend-proton-mail/
Disclaimer: always do your own research as well.
No chance anyone’s clicking on that link
Better URL, sensationalist post that doesn’t mean a whole lot
Are you talking about the “xn—“ domain name? Because FYI that’s just a punycode domain. It’s pretty commonly used for non-ascii domains. https://en.wikipedia.org/wiki/Punycode
The article itself is only available over Tor or I2P anyways though.
Yes lol. Nobody is going to want to open that link.
You still think it’s sketchy?
I’ve explained that it’s perfectly normal, that it’s just someone who wants to use Unicode in their domain name (in this case because they probably speak a non-ascii based language), and most good web clients should be showing that link as the Unicode characters. Firefox for example shows that as the proper Unicode directly.
It literally is just a way for non-english speakers to have a domain name in their native language.
People are usually aware enough to know that seeing Unicode characters in a URL looks wrong even if they don’t know why. Pair that with Punycode’s reputation for being abused by malicious actors and some clients not even showing the Unicode, and you have a link few are going to want to click on.
It’s not that I don’t understand what you’re saying I was just commenting on the fact that nobody is going to want to click that link.
First of all…
Why does an email service need a chatbot, even for business? Is it an enhanced search over your emails or something? Like, what does it do that any old chatbot wouldn’t?
EDIT: Apparently nothing. It’s just a generic Open Web UI frontend with Proton branding, a no-logs (but not E2E) promise, and kinda old 12B-32B class models, possibly finetuned on Proton documentation (or maybe just a branded system prompt). But they don’t use any kind of RAG as far as I can tell.
There are about a bajillion of these, and one could host the same thing inside docker in like 10 minutes.
…On the other hand, it has no access to email I think?
Why does an email service need a chatbot, even for business?
they are not only an email service, for quite some time now
There are about a bajillion of these, and one could host the same thing inside docker in like 10 minutes.
sure, with a thousand or two dollars worth of equipment and then computer knowledge. Anyone could do it really. but even if not, why don’t they just rawdog deepseek? I don’t get it either
…On the other hand, it has no access to email I think?
that’s right. you can upload files though, or select some from your proton drive, and can do web search.
sure, with a thousand or two dollars worth of equipment and then computer knowledge. Anyone could do it really. but even if not, why don’t they just rawdog deepseek? I don’t get it either
What I mean is there are about 1000 different places to get 32B class models via Open Web UI with privacy guarantees.
With mail, vpn, (and some of their other services?) they have a great software stack and cross integration to differentiate them, but this is literally a carbon copy of any Open Web UI service… There is nothing different other than the color scheme and system prompt.
I’m not trying to sound condescending, but it really feels like a cloned “me too,” with the only value being the Proton brand and customer trust.
I guess the sell is easy access to Proton Drive for RAG here?
what is RAG?
Retrieval-augmented generation (RAG) is a technique that enables large language models (LLMs) to retrieve and incorporate new information. With RAG, LLMs do not respond to user queries until they refer to a specified set of documents. These documents supplement information from the LLM’s pre-existing training data. This allows LLMs to use domain-specific and/or updated information that is not available in the training data. For example, this helps LLM-based chatbots access internal company data or generate responses based on authoritative sources.
From Retrieval-augmented generation.
Specifically here, I imagine the idea is to talk to the chatbot about what’s in your documents.
How much longer until the AI bubbles pops? I’m tired of this.
It’s when the coffers of Microsoft, Amazon, Meta and investment banks dry up. All of them are losing billions every month but it’s all driven by fewer than 10 companies. Nvidia is lapping up the money of course, but once the AI companies stop buying GPUs on crazy numbers it’s going to be a rocky ride down.
Is it like crypto where cpus were good and then gpus and then FPGAs then ASICs? Or is this different?
Wildly different, though similar in that ASIC was tuned to specific crypto tasks, everyones making custom silicon for neural nets and such.
I wouldn’t plan on it going away. Apple put optimized neural net chips in their last phone. Same with Samsung.
I think it’s different. The fundamental operation of all these models is multiplying big matrices of numbers together. GPUs are already optimised for this. Crypto was trying to make the algorithm fit the GPU rather than it being a natural fit.
With FPGAs you take a 10x loss in clock speed but can have precisely the algorithm you want. ASICs then give you the clock speed back.
GPUs are already ASICS that implement the ideal operation for ML/AI, so FPGAs would be a backwards step.
Thank you for the explanation!
If bitnet or some other technical innovation pans out? Straight to ASICs, yeah.
Future smartphone will probably be pretty good at running them.
It’s probably different. The crypto bubble couldn’t actually do much in the field of useful things.
Now, I’m saying that with a HUGE grain of salt, but there are decent application with LLM (let’s not call that AI). Unfortunately, these usages are not really in the sight of any business putting tons of money into their “AI” offers.
I kinda hope we’ll get better LLM hardware to operate privately, using ethically sourced models, because some stuff is really neat. But that’s not the push they’re going for for now. Fortunately, we can already sort of do that, although the source of many publicly available models is currently… not that great.
LLMs are absolutely amazing for a lot of things. I use it at work all the time to check code blocks or remembering syntax. It is NOT and should NOT be your main source of general information and we collectively have to realise how problematic and energy consuming they are.
We’re still in the “IT’S GETTING BILLIONS IN INVESTMENTS” part. Can’t wait for this to run out too.
as long as certain jobs and tasks can be done easier, and searches can be done faster, its gonna stay. not a fad like nft. the bubble here is the energy and water consumption part.
as long as certain jobs and tasks can be done easier, and searches can be done faster
I’m still waiting for somebody to prove any of these statements are true. And I say that as somebody working in a company that demands that several employees use AI - all I see is that they now take extra time manually fixing whatever bad output the LLM produced, and slowly losing their ability to communicate without first consulting ChatGPT, which is both slow and concerning.
Here’s the thing, it kind of already has, the new AI push is related to smaller projects and AI agents like Claude Code and GitHub copilot integration. MCP’s are also starting to pick up some steam as a way to refine prompt engineering. The basic AI “bubble” popped already, what we’re seeing now is an odd arms race of smaller AI projects thanks to companies like Deepseek pushing the AI hosting costs so low that anyone can reasonably host and tweak their own LLMs without costing a fortune. It’s really an interesting thing to watch, but honestly I don’t think we’re going to see the major gains that the tech industry is trying to push anytime soon. Take any claims of AGI and OpenAI “breakthroughs” with a mountain of salt, because they will do anything to keep the hype up and drive up their stock prices. Sam Altman is a con man and nothing more, don’t believe what he says.
You’re saying th AI bubble has popped because even more smaller companies and individuals are getting in on the action?
Thats kind of the definition of a bubble actually. When more and more people start trying to make money on a trend that doesn’t have that much real value in it. This happened with the dotcom bubble nearly the same. It wasn’t that the web/tech wasn’t valuable, it’s now the most valuable sector of the world economy, but at the time the bubble expanded more was being invested than it was worth because no one wanted to miss out and it was accessible enough almost anyone could try it out.
I literally said exactly what you’re explaining. I’m not sure what you’re trying to accomplish here…
What they’re saying is that you said that the bubble has kinda already popped because (insert description of the middle of the dot com bubble here when smaller companies began to join in). Based on that, the bubble hasn’t popped at all, small companies are just able to buy in as well before the collapse hits.
It’s like the Internet in 1998
Pets.com hasn’t gone but yet, but it will.
The bubble will burst. BUT … the entire world will run on this new technology, nobody will imagine living without it, and multibillion dollar companies will profit and be created from it
✨
depends on what and with whom. based on my current jobs with smaller companies and start ups? soon. they can’t afford the tech debt they’ve brought onto themselves. big companies? who knows.
Time to face the facts, this utter shit is here to stay, just like every other bit of enshitification we get exposed to.
OK, so I just checked the page:
Looks like a generic Open Web UI instance, much like Qwen’s: https://openwebui.com/
Based on this support page, they are using open models and possibly finetuning them:
https://proton.me/support/lumo-privacy
The models we’re using currently are Nemo, OpenHands 32B, OLMO 2 32B, and Mistral Small 3
But this information is hard to find, and they aren’t particularly smart models, even for 32B-class ones.
Still… the author is incorrect, they specify how long requests are kept:
When you chat with Lumo, your questions are sent to our servers using TLS encryption. After Lumo processes your query and generates a response, the data is erased. The only record of the conversation is on your device if you’re using a Free or Plus plan. If you’re using Lumo as a Guest, your conversation is erased at the end of each session. Our no-logs policy ensures wekeep no logs of what you ask, or what Lumo replies. Your chats can’t be seen, shared, or used to profile you.
But it also mentions that, as is a necessity now, they are decrypted on the GPU servers for processing. Theoretically they could hack the input/output layers and the tokenizer into a pseudo E2E encryption scheme, but I haven’t heard of anyone doing this yet… And it would probably be incompatible with their serving framework (likely vllm) without some crack CUDA and Rust engineers (as you’d need to scramble the text and tokenize/detokenize it uniquely for scrambled LLM outer layers for each request).
They are right about one thing: Proton all but advertise Luma as E2E when that is a lie. Per its usual protocol, Open Web UI will send the chat history for that particular chat to the server for each requests, where it is decoded and tokenized. If the GPU server were to be hacked, it could absolutely be logged and intercepted.
The worst part is that once again, proton is trying to convince its users that it’s more secure than it really is. You have to wonder what else they are lying or deceiving about.
We really need to audit Proton
Both your take, and the author, seem to not understand how LLMs work. At all.
At some point, yes, an LLM model has to process clear text tokens. There’s no getting around that. Anyone who creates an LLM that can process 30 billion parameters while encrypted will become an overnight billionaire from military contracts alone. If you want absolute privacy, process locally. Lumo has limitations, but goes farther than duck.ai at respecting privacy. Your threat model and equipment mean YOU make a decision for YOUR needs. This is an option. This is not trying to be one size fits all. You don’t HAVE to use it. It’s not being forced down your throat like Gemini or CoPilot.
And their LLM. - it’s Mistral, OpenHands and OLMO, all open source. It’s in their documentation. So this article is straight up lies about that. Like… Did Google write this article? It’s simply propaganda.
Also, Proton does have some circumstances where it lets you decrypt your own email locally. Otherwise it’s basically impossible to search your email for text in the email body. They already had that as an option, and if users want AI assistants, that’s obviously their bridge. But it’s not a default setup. It’s an option you have to set up. It’s not for everyone. Some users want that. It’s not forced on everyone. Chill TF out.
Their AI is not local, so adding it to your email means breaking e2ee. That’s to some extent fine. You can make an informed decision about it.
But proton is not putting warning labels on this. They are trying to confuse people into thinking it is the same security as their e2ee mails. Just look at the “zero trust” bullshit on protons own page.
Where does it say “zero trust” ‘on Protons own page’? It does not say “zero-trust” anywhere, it says “zero-access”. The data is encrypted at rest, so it is not e2ee. They never mention end-to-end encryption for Lumo, except for ghost mode, and they are talking about the chat once it’s complete and you choose to leave it there to use later, not about the prompts you send in.
Zero-access encryption
Your chats are stored using our battle-tested zero-access encryption, so even we can’t read them, similar to other Proton services such as Proton Mail, Proton Drive, and Proton Pass. Our encryption is open source and trusted by over 100 million people to secure their data.
Which means that they are not advertising anything they are not doing or cannot do.
By posting this disinformation all you’re achieving is getting people to pedal back to all the shit services out there for “free” because many will start believing that privacy is way harder than it actually is so ‘what’s the point’ or, even worse, no alternative will help me be more private so I might as well just stop trying.
My friend, I think the confusion stems from you thinking you have deep technical understanding on this, when everything you say demonstrates that you don’t.
First off, you don’t even know the terminology. A local LLM is one YOU run on YOUR machine.
Lumo apparently runs on Proton servers - where their email and docs all are as well. So I’m not sure what “Their AI is not local!” even means other than you don’t know what LLMs do or what they actually are. Do you expect a 32B LLM that would use about a 32GB video card to all get downloaded and ran in a browser? Buddy…just…no.
Look, Proton can at any time MITM attack your email, or if you use them as a VPN, MITM VPN traffic if it feels like. Any VPN or secure email provider can actually do that. Mullvad can, Nord, take your pick. That’s just a fact. Google’s business model is to MITM attack your life, so we have the counterfactual already. So your threat model needs to include how much do you trust the entity handling your data not to do that, intentionally or letting others through negligence.
There is no such thing as e2ee LLMs. That’s not how any of this works. Doing e2ee for the chats to get what you type into the LLM context window, letting the LLM process tokens the only way they can, getting you back your response, and getting it to not keep logs or data, is about as good as it gets for not having a local LLM - which, remember, means on YOUR machine. If that’s unacceptable for you, then don’t use it. But don’t brandish your ignorance like you’re some expert, and that everyone on earth needs to adhere to whatever “standards” you think up that seem ill-informed.
Also, clearly you aren’t using Proton anyway because if you need to search the text of your emails, you have to process that locally, and you have to click through 2 separate warnings that tell you in all bold text “This breaks the e2ee! Are you REALLY sure you want to do this?” So your complaint about warnings is just a flag saying you don’t actually know and are just guessing.
A local LLM is one YOU run on YOUR machine.
Yes, that is exactly what I am saying. You seem to be confused by basic English.
Look, Proton can at any time MITM attack your email
They are not supposed to be able to and well designed e2ee services can’t be. That’s the whole point of e2ee.
There is no such thing as e2ee LLMs. That’s not how any of this works.
I know. When did I say there is?
So then you object to the premise any LLM setup that isn’t local can ever be “secure” and can’t seem to articulate that.
What exactly is dishonest here? The language on their site is factually accurate, I’ve had to read it 7 times today because of you all. You just object to the premise of non-local LLMs and are, IMO, disingenuously making that a “brand issue” because…why? It sounds like a very emotional argument as it’s not backed by any technical discussion beyond “local only secure, nothing else.”
Beyond the fact that
They are not supposed to be able to and well designed e2ee services can’t be.
So then you trust that their system is well-designed already? What is this cognitive dissonance that they can secure the relatively insecure format of email, but can’t figure out TLS and flushing logs for an LLM on their own servers? If anything, it’s not even a complicated setup. TLS to the context window, don’t keep logs, flush the data. How do you think no-log VPNs work? This isn’t exactly all that far off from that.
What exactly is dishonest here? The language on their site is factually accurate, I’ve had to read it 7 times today because of you all.
I object to how it is written. Yes, technically it is not wrong. But it intentionally uses confusing language and rare technical terminology to imply it is as secure as e2ee. They compare it to proton mail and drive that are supposedly e2ee.
They compare it to proton mail and drive that are supposedly e2ee.
Only drive is. Email is not always e2ee, it uses zero-access encryption which I believe is the same exact mechanism used by this chatbot, so the comparison is quite fair tbh.
It is e2ee – with the LLM context window!
When you email someone outside Proton servers, doesn’t the same thing happen anyway? But the LLM is on Proton servers, so what’s the actual vulnerability?
They are not supposed to be able to and well designed e2ee services can’t be. That’s the whole point of e2ee.
You’re using their client. You get a fresh copy every time it changes. Of course you are vulnerable to a MITM attack, if they chose to attempt one.
If you insist on being a fanboy than go ahead. But this is like arguing a bulletproof vest is useless because it does not cover your entire body.
Or because the bulletproof vest company might sell you a faulty one as part of a conspiracy to kill you.
Scribe can be local, if that’s what you are referring to.
They also have a specific section on it at https://proton.me/support/proton-scribe-writing-assistant#local-or-server
Also emails for the most part are not e2ee, they can’t be because the other party is not using encryption. They use “zero-access” which is different. It means proton gets the email in clear text, encrypts it with your public PGP key, deletes the original, and sends it to you.
See https://proton.me/support/proton-mail-encryption-explained
The email is encrypted in transit using TLS. It is then unencrypted and re-encrypted (by us) for storage on our servers using zero-access encryption. Once zero-access encryption has been applied, no-one except you can access emails stored on our servers (including us). It is not end-to-end encrypted, however, and might be accessible to the sender’s email service.
If an AI can work on encrypted data, it’s not encrypted.
SMH
No one is saying it’s encrypted when processed, because that’s not a thing that exists.
End to end encryption of a interaction with a chat-bot would mean the company doesn’t decrypt your messages to it, operates on the encrypted text, gets an encrypted response which only you can decrypt and sends it to you. You then decrypt the response.
So yes. It would require operating on encrypted data.
The documentation says it’s TLS encrypted to the LLM context window. LLM processes, and the context window output goes back via TLS to you.
As long as the context window is only connected to Proton servers decrypting the TLS tunnel, and the LLM runs on their servers, and much like a VPN, they don’t keep logs, then I don’t see what the problem actually is here.
homomorphic encryption?
not there yet, of course, but it is conceptually possible
@wewbull@feddit.uk
Mullvad FTW
MullChad is the best for anyone who doesn’t require port forwarding
Yes, indeed. Even so, just because there is a workaround, we should not ignore the issue (governments descending into fascism).
Very true
Sauce?
Zero-access encryption
Your chats are stored using our battle-tested zero-access encryption, so even we can’t read them, similar to other Proton services such as Proton Mail, Proton Drive, and Proton Pass.
from protons own website.
And why this is not true is explained in the article from the main post as well as easily figured out with a little common sense (AI can’t respond to messages it can’t understand, so the AI must decrypt them).
They actually don’t explain it in the article. The author doesn’t seem to understand why there is a claim of e2e chat history, and zero-access for chats. The point of zero access is trust. You need to trust the provider to do it, because it’s not cryptographically veritable. Upstream there is no encryption, and zero-access means providing the service (usually, unencrypted), then encrypting and discarding the plaintext.
Of course the model needs to have access to the context in plaintext, exactly like proton has access to emails sent to non-PGP addresses. What they can do is encrypt the chat histories, because these don’t need active processing, and encrypt on the fly the communication between the model (which needs plaintext access) and the client. The same is what happens with scribe.
I personally can’t stand LLMs, I am waiting eagerly for this bubble to collapse, but this article is essentially a nothing burger.
You understand that. I understand that. But try to read it from the point of view of an average user that knows next to nothing about cyber security and LLMs. It sounds like it’s e2ee that proton mail and drive are famous for. To us, that’s obviously impossible but most people will interpret that marketing this way.
It’s intentional deception, using technical terms to confuse nontechnical customers.
How would you explain it in a way that is both nontechnical, accurate and differentiates yourself from all the other companies that are not doing something even remotely similar? I am asking genuinely because from the perspective of a user that decided to trust the company, zero-access is functionally much closer to e2ee than it is to “regular services”, which is the alternative.
The easiest is to explain the consequence.
We can’t access your chat history retroactively, but we can start wiretapping your future chats.
If that is too honest for you, then just explain the data is encrypted after the LLM reads them instead of using technical terms like zero access.
This I can agree on. They would have been better served and made it clearer to their users by clarifying that it is not ‘zero trust’ and not e2ee. At the end of the day, once the masses start trusting a company they stop digging deep, just read the first couple of paragraphs of the details, if at all, but some of us are always digging to make sure we can find the weakest links in our security as well as our privacy to try and strengthen them. So yeah, pretty stupid of them.
Any business putting “privacy first” thing that works only on their server, and requires full access to plaintext data to operate, should be seen as lying.
I’ve been annoyed by proton for a long while; they do (did?) provide a seemingly adequate service, but claims like “your mails are safe” when they obviously had to have them in plaintext on their server, even if only for compatibility with current standards, kept me away from them.
they obviously had to have them in plaintext on their server, even if only for compatibility with current standards
I don’t think that’s obvious at all. On the contrary, that’s a pretty bold claim to make, do you have any evidence that they’re doing this?
Incoming Emails that aren’t from proton, or PGP encrypted (which are like 99% of emails), arrives at Proton Servers via TLS which they decrypt and then have the full plaintext. This is not some conspiracy, this is just how email works.
Now, Proton and various other “encrypted email” services then take that plaintext and encypt it with your public key, then store the ciphertext on their servers, and then they’re supposed to discard the plaintext, so that in case of a future court order, they wouldn’t have the plaintext anymore.
But you can’t be certain if they are lying, since they do necessarily have to have access to the plaintext for email to function. So “we can’t read your emails” comes with a huge asterisk, it onlu applies to those sent between Proton accounts or other PGP encrypted emails, your average bank statement and tax forms are all accessible by Proton (you’re only relying on their promise to not read it).
Ok yeah thats a far cry from Proton actually “Having your unencrypted emails on their servers” as if they’re not encrypted at rest.
There’s the standard layer of trust you need to have in a third party when you’re not self hosting. Proton has proven so far that they do in fact encrypt your emails and haven’t given any up to authorities when ordered to so I’m not sure where the issue is. I thought they were caught not encrypting them or something.
We need to call for an audit on Protons policy and see if they actually do what they say, that way we can know for almost certain that everything is good as they say
I mean we know from documented events that Proton doesn’t store you emails in plain text because there have been Swiss orders to turn over information which they have to comply with and they’ve never turned in emails, because they can’t.
Do you have a source for that? I know they handed over an IP address, but I haven’t heard about them handing over an email.
As far as I know they have not handed over any emails.
Ok yeah thats a far cry from Proton actually “Having your unencrypted emails on their servers” as if they’re not encrypted at rest.
See my other reply. There is no way to retrieve your mail using IMAP on a regular client if they’re encrypted on the server. And Gmail can retrieve your mails from proton using IMAP. It’s even in their own (proton’s) documentation.
Agreed.
Really, if someone wants to use an LLM, the right place to run it is in a sandbox locally on your own computer
Anything else is just a stupid architecture. You don’t run your Second Brain on Someone Else’s Computer
There is no way to retrieve your mail using IMAP on a regular client if they’re encrypted on the server.
That is probably why you can’t retrieve your emails using IMAP from a regular client.
And Gmail can retrieve your mails from proton using IMAP. It’s even in their own (proton’s) documentation.
I don’t think it can. Where in the documentation did you find that?
And Gmail can retrieve your mails from proton using IMAP. It’s even in their own (proton’s) documentation.I don’t think it can. Where in the documentation did you find that?
An online search brought me here : https://www.getmailbird.com/setup/en/access-protonmail-com-via-imap-smtp which did looks like a documentation page about how to do exactly that. Obviously, it has nothing to do with them, and the actual details makes no sense the lower you get in the page. I’ve been had :)
They still can see most mails transit from their service in plaintext in both directions, though, which remain a privacy issue, but it has more to do with email protocols than anything.
You’re right that they can see the emails in transit if you’re not using encryption, but they never said they can’t. They are as secure as they can possibly be, and are honest about what’s secure and what’s not. I would leave Protonmail at the first sniff of trouble but I just haven’t seen anything that concerning.
Now, Proton and various other “encrypted email” services then take that plaintext and encypt it with your public key, then store the ciphertext on their servers, and then they’re supposed to discard the plaintext, so that in case of a future court order, they wouldn’t have the plaintext anymore.
You would not be able to retrieve your mails using IMAP from a regular mail client if they were doing that. You can even retrieve them from Gmail, which is unlikely to support any kind of “bring your own private key to decrypt mails from IMAP”.
Yes. They support IMAP. Which means, IMAP client can read your mails from the server. IMAP protocol does not support encryption, so any mail that does not add another layer of encryption (like GPG with encryption) implies that your mail is available in plaintext through IMAP, and as such, on the server.
If that’s not enough, when you send a mail to a third party that just use plain, old regular mail, it is sent from their (proton’s) SMTP server, in plaintext. Again, unless you add a layer of encryption (assuming the recipient understands it, too), it’s plaintext. On the servers.
Receiving is the same; if someone sends a mail to your proton address, is shows up in full plaintext on their SMTP server. Whatever they do after that (and we’ve established it’s not client-controlled encryption), they have access to it.
In the case of GPG with encryption (not only for signature), then the message is encrypted everywhere (assuming your “sent” folder is configured properly). But that requires both you and the other party to support that, which have nothing to do with proton; you could as well do that over gmail.
So, no, not a bold claim. The very basic of how emails standards works requires it.
Now, I’m not saying that Proton have nefarious plans or anything. It is very possible that they act in good faith when they say they “don’t snoop”, and maybe they even have some proper monitoring so that admin have a somewhat hard time to check in the data without leaving a trace, but it’s 100% in clear up there as long as you’re not adding your own layer of encryption on top of it, and as such, you, as the user, have to be aware of that. It might be fully encrypted at rest to prevent a third party from fetching a drive and getting data, logs might be excessively scrubbed to remove all trace of from/to addresses (something very common in logs, for maintenance purpose), they might have built-in encryption in their own clients that implement gpg or anything between their users, and they might even do it properly with full client-side controlled keypairs, but the mail content? Have to be available, or the service could not operate.
Protonmail does not support IMAP, what they have is a program called Proton Bridge that locally decrypts you email then you can set it up so that your IMAP client then reads from Proton Bridge, giving you a seamless experience with one email client having access to all your email accounts.
They support IMAP. Which means, IMAP client can read your mails from the server.
Proton mail does not support IMAP. Because your emails are encrypted on the server.
Again, unless you add a layer of encryption (assuming the recipient understands it, too), it’s plaintext. On the servers.
Protonmail doesn’t claim that non-protonmail email is end to end encrypted. Any emails sent to a regular email without third party encryption will be plain text through the SMTP server, but they don’t store it. So in this case they are still not storing your emails in plaintext. Your recipient will, but that’s out of Protonmail’s control.
shows up in full plaintext on their SMTP server. Whatever they do after that (and we’ve established it’s not client-controlled encryption), they have access to it.
You’ve not established that at all. Protonmail stores that message with client side encryption and they have no access to it. Nothing you’ve brought up here suggests that anything is stored in plaintext on Protonmail servers.
I’ll just repost the same message here, for completion sake.
Well, I’ve been had. There is no IMAP support indeed, during my quick lookup around it, I ended up on a website that does look a lot like a real documentation that claim it does. My bad.
The point about sending and receiving messages in cleartext stands, as SMTP works that way, but at rest it is possible they’re keeping them encrypted.
Well, I’ve been had. There is no IMAP support indeed, during my quick lookup around it, I ended up on a website that does look a lot like a real documentation that claim it does. My bad.
The point about sending and receiving messages in cleartext stands, as SMTP works that way, but at rest it is possible they’re keeping them encrypted.
Proton has always been shitty. They don’t even give you the encryption keys. Always been a red flag for me.
Not your keys, not your encryption.
For most people, having access to their own encryption keys will cause for data loss.
Most countries have systems in place that you can do proper audits on companies which you can trust. You can audit companies for securities or financial reports which are the most common once, but you can also audit a VPN if they keep logs or not (Pure VPN has done this) and you can audit them if they have access to your encryption keys or not.
We really need to normalise that kind of control to keep companies in check.
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Proton has my vote for fastest company ever to completely enshittify.
How have they enshittified? I haven’t noticed anything about their service get worse since they started.
Does it even count as enshittifying if they were born that way?
I’m just saying Andy sucking up to Trump is a red flag. I’m cancelling in 2026 🫠
What are you considering as alternatives?
I highly suggest Tuta, https://tuta.com/, or other conventional mail boxes like https://mailbox.org/en/
see, i’m saying this. that guy ain’t to be trusted.
For a critical blog, the first few paragraphs sound a lot like they’re shilling for Proton.
I’m not sure if I’m supposed to be impressed by the author’s witty wording, but “the cool trick they do” is - full encryption.
Moving on.
But that’s misleading. The actual large language model is not open. The code for Proton’s bit of Lumo is not open source. The only open source bit that Proton’s made available is just some of Proton’s controls for the LLM. [GitHub]
In the single most damning thing I can say about Proton in 2025, the Proton GitHub repository has a “cursorrules” file. They’re vibe-coding their public systems. Much secure!
oof.
Over the years I’ve heard many people claim that proton’s servers being in Switzerland is more secure than other EU countries - well there’s also this now:
Proton is moving its servers out of Switzerland to another country in the EU they haven’t specified. The Lumo announcement is the first that Proton’s mentioned this.
No company is safe from enshittification - always look for, and base your choices on, the legally binding stuff, before you commit. Be wary of weasel wording. And always, always be ready to move* on when the enshittification starts despite your caution.
* regarding email, there’s redirection services a.k.a. eternal email addresses - in some cases run by venerable non-profits.
Regarding the fact that proton stops hosting in Switzerland : I thought it was because of new laws in Switzerland and that they hzf not much of a choice ?
The law isn’t a law yet, its a just a proposal. Proton is still in Switzerland, but they said they’re gonna move if the surveillance law actually becomes law.
Over the years I’ve heard many people claim that proton’s servers being in Switzerland is more secure than other EU countries
Things change. They are doing it because Switzerland is proposing legislation that would definitely make that claim untrue. Europe is no paradise, especially certain countries, but it still makes sense.
From the lumo announcement:
Lumo represents one of many investments Proton will be making before the end of the decade to ensure that Europe stays strong, independent, and technologically sovereign. Because of legal uncertainty around Swiss government proposals(new window) to introduce mass surveillance — proposals that have been outlawed in the EU — Proton is moving most of its physical infrastructure out of Switzerland. Lumo will be the first product to move.
This shift represents an investment of over €100 million into the EU proper. While we do not give up the fight for privacy in Switzerland (and will continue to fight proposals that we believe will be extremely damaging to the Swiss economy), Proton is also embracing Europe and helping to develop a sovereign EuroStack(new window) for the future of our home continent. Lumo is European, and proudly so, and here to serve everybody who cares about privacy and security worldwide.
Switzerland has a surveillance law in the works that will force VPNs, messaging apps, and online platforms to log users’ identities, IP addresses, and metadata for government access
Really? This article reads like it’s AI slop reproducing Proton copy then pivoting to undermine them with straight up incorrect info.
You know how Microsoft manages to make LibreOffice pulls errors on Windows 11? You really didn’t stop to think that Google might contract out some slop farms to shit on Proton?
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Who Proton??? Nooo come on… who could ever seen this coming? 🐸🍲
